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Support

For Emotional Chat Coach (IOS App)

Effective date: 5 February 2026
Last updated: 5 February 2026


Thank you for using Emotional Chat Coach (the App). If you need help, please try the steps below first. If the issue continues, contact us and we will do our best to assist.

Quick self help

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  • Restart the App and try again.

  • Check you are on the latest App version.

  • If you purchased a subscription, confirm you are signed in with the same Apple ID used for purchase.

  • Try restoring your subscription via Settings, then Apple ID, then Subscriptions.


Purchases and refunds

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  • Subscriptions can be restored by signing in with the same Apple ID used for purchase.

  • Reply packs (including 3-reply and 8-reply packs) are consumable, do not auto renew, and cannot be restored through Apple’s restore function once consumed.

  • You can cancel a monthly subscription any time in Apple ID settings. Cancellation stops future renewals and access continues until the end of the current billing period.

  • Refund requests are handled by Apple. Please submit refund requests via Apple Support or reportaproblem.apple.com.

  • Deleting your account does not automatically create a refund entitlement for reply packs or subscription charges. Some records (including purchase records, usage and service diagnostics such as token usage and AI error flags, and certain feedback/dispute-related records) may be retained where required for legal, tax, accounting, fraud prevention, security, service integrity, or dispute handling purposes.


Contact us

 

Email: contact@diconsulting.com.au
Website: https://www.diconsulting.com.au/emochatcoach

When you contact us, please include

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  • Your App Store transaction ID or purchase receipt reference (if your issue is billing-related)

  • Your device type and iOS version

  • The App version

  • A short description of the issue

  • Screenshots if relevant

Please avoid sending sensitive personal information in support messages.
We aim to respond within 2 Australian business days.

Urgent help

 

If you are in immediate danger or need urgent help, contact local emergency services.

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