Effective date: 5 February 2026

Last updated: 5 February 2026

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At Delta Insight Consulting (DI), we take privacy seriously and are committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where the GDPR applies, we also follow GDPR principles.

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This Privacy Policy explains how Emotional Chat Coach (the App) collects, uses, stores, and discloses information when you use the App. By using the App, you agree to this policy. If you do not agree, please discontinue use of the App. We may update this policy from time to time and encourage you to check this page for the latest version.

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Who we are

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Delta Insight Consulting (DI) is responsible for the personal information handled under this policy.

Email: contact@diconsulting.com.au

Website: https://www.diconsulting.com.au/emochatcoach

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Links to other websites and services

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The App may include links to external websites or services for your convenience. These external sites are not operated or controlled by us, and we are not responsible for their content, privacy practices, or how they handle your data. We recommend reviewing the privacy policies of any third party sites or services you use.

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Information We Collect

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We collect information that is reasonably necessary to operate the App and provide its features. Depending on how you use the App, this may include:

 

Information you provide

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• Account information, such as your email address and user name if you create an account.

• Communications you send to us, such as support requests and emails.

 

Information collected automatically

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• A local device identifier is stored on your device. It is generated when you use the app. We use it to manage device access and free reply usage (e.g. 2 free replies per device), and when syncing your profile or conversation data with our servers.

• Usage information, such as feature usage, message counts, and service diagnostics (including token usage, AI error flags, and timestamps) to help us operate the App, improve reliability, and prevent abuse.

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Purchase information

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If you purchase a subscription or in App items, we collect and store purchase related records such as:

• Product type

• Purchase date and time

• Transaction references required for billing and record keeping

We do not collect or store your payment card details. Payment processing is handled by Apple through the App Store.

Refund handling for App Store purchases is managed by Apple. If you request a refund, Apple will assess the request under its policies. Deleting your account does not automatically trigger a refund for consumable reply packs or subscription charges, subject to your rights under applicable law.

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What we do not collect

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We do not request or collect government identification documents, payment card numbers, or health records.

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Chat content and storage

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The App helps you draft and refine messages based on the information you enter.

• Your paid history view is stored locally on your device.

• If you delete the App, reset your device, or switch devices, paid chat history may be lost.

• We do not provide a server side chat history view at this time.

To provide the chat and coaching features, message content you enter is transmitted for processing so a response can be generated and returned to you. We also store limited server side records related to your use of the App, such as:

• Your request text and the suggested answers generated for you.

• Usage records (reply type, token counts, timestamps).

• Feedback you submit.

• Conversation summaries used to maintain context.

We use this information only to operate the App, maintain security, and improve reliability. We do not use your content to train our own AI models. OpenAI’s API data usage is governed by their published policies and is not used to train their models by default unless explicitly opted in.

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How we use your information

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We use information collected through the App to:

• Provide and operate App features, including generating coaching responses.

• Manage reply usage limits and purchase entitlements.

• Improve performance, reliability, and security, including troubleshooting and diagnostics.

• Communicate with you about support requests and service related issues.

• Meet legal, tax, and accounting obligations relating to purchases.

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Legal basis for processing (GDPR)

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Where the GDPR applies, we process your information on these bases:

• Contract (to provide App features and purchases).

• Legitimate interests (to secure, maintain, and improve the App).

• Legal obligation (to meet tax and accounting requirements).

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Cookies and analytics

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The App may collect usage and service diagnostics (including feature usage counts, token usage, AI error flags, and timestamps) to understand performance, reduce errors, and improve service reliability. Where possible, we use aggregated or non identifiable information for reporting and improvement purposes.

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Disclosure of information

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We do not sell, rent, or trade your personal information.

We may disclose information in limited circumstances, including:

• To Apple for in App purchases and subscription processing and for transaction related records.

• To service providers that help us operate the App, such as cloud hosting, infrastructure, authentication, and operational tooling.

• To OpenAI for AI processing through the OpenAI API.

• Where required by law or legal process, or to comply with a request from a government or regulatory body.

• To protect our rights, property, or safety, and the rights, property, or safety of users and others.

We take reasonable steps to ensure that third parties who may access information on our behalf handle it in a manner consistent with this policy.

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International transfers

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Some service providers process data outside Australia, including in the United States. We take reasonable steps to ensure appropriate safeguards are in place.

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Data retention

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We retain information only for as long as it is needed for the purposes described in this policy, unless a longer retention period is required by law.

• Account information is kept while your account is active and is removed after you delete your account, subject to a short period for security, compliance, or dispute handling (typically within 30 days).

• Server side message content and conversation summaries are retained for a limited period to operate the App (typically up to 30 days), and are deleted through account deletion flows subject to short operational delays.

• Feedback records and usage/token records may be retained for legal, fraud prevention, security, service integrity, and dispute handling purposes for a limited period or as otherwise required by law.

• Usage and service diagnostics (including feature usage counts, token usage, AI error flags, and timestamps) are retained for a limited period (typically up to 30 days), unless a longer period is required for security, fraud prevention, or legal compliance.

• Purchase records are retained for legal, tax, and accounting purposes (typically up to 7 years). For clarity, deleting your account does not remove purchase records we must retain for legal, tax, accounting, fraud prevention, or dispute handling.

• Paid chat history remains on your device only.

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Security

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We take reasonable administrative and technical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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Your rights and choices

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You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Delete your account through the App where this feature is available, which removes account data held on our servers subject to the retention notes above.

• Object to processing or request restriction (where applicable).

• Request data portability (where applicable).

• Contact us for help with privacy questions or requests.

Requests should be made in writing to the contact details below. To protect your information, we may ask you to verify your identity. We aim to respond within a reasonable timeframe (typically within 30 days).

If you are in Australia, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). If you are in the EU or UK, you can complain to your local supervisory authority.

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Children

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The App is not intended for children under 13 years of age. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

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Changes to this policy

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We may update this policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of the App after changes are posted means you accept the updated policy.

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Contact us

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If you have questions about this Privacy Policy or how we handle personal information, please contact:

Email: contact@diconsulting.com.au

Website: https://www.diconsulting.com.au/emochatcoach

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